Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Times
United Kingdom
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Standard Shipping: 2–4 business days
International Shipping
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Europe: 4–7 business days
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Rest of World: 5–10 business days
Please note that delivery times are estimates and may vary due to external factors such as courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Incorrect Address Information
Please ensure all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at help@theprysmlabs.com.
Lost or Delayed Shipments
If your order has not arrived within the expected timeframe, please contact us.
We will work with the courier to investigate. If a parcel is confirmed lost, we will arrange a replacement or refund.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.
Customs, Duties & Taxes
For international orders, customs fees or import duties may apply depending on your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Contact
For any shipping-related questions, contact us at:
help@theprysmlabs.com